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Jacuzzi® Walk-in Tub Reviews

Company and Product Ratings on MySeniorSource are Regularly Updated and May Change Without Notice

Based on Independent Research

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Overall Ratings





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Jacuzzi® delivers the top-quality products that you would expect from a national brand leader. Their innovative tubs offer both safety and luxury in design and performance. Jacuzzi® Walk-In Tubs come in two lines of walk-in tubs; The Jacuzzi® Walk-In Tub and The Finestra® Bathtub. The Jacuzzi Walk-In Tub is for bathroom remodels and tub/shower replacements whereas The Finestra® bathtub is designed for new construction or a complete bathroom remodel. They have four different models to choose from. That may not be as wide a variety as some of their competitors, but still enables them to accommodate the majority of walk in tub users.

Company Overview

  • Maintenance Heater for prolonged bathing time

  • Low Step-In Threshold

  • Ergonomic Grab Bar

  • Hydromassage Jets

  • Fast Fill Faucet & Fast Drain Technology

  • Ability to use Epsom Salts


  • Not as many model varieties as other manufacturers

  • *Price of installation is not included for Finestra® models


*Based on Independent Research. Dealers of Jacuzzi® Brand Walk-in Tubs May Include Installation with certain models.

Standard Features

  • CleanLine Water Lines
  • RapidHeat Inline Heater
  • Jacuzzi PointPro Jet System
  • Low Step-in Threshold
  • Fast Fill Faucet & Fast Drain Technology

Optional Features

  • Chromatherapy
  • Silent Air Induction Technology
  • Balanced Heated Air Flow
  • Adjustable Wave Mode
  • Foot Massage

Jacuzzi® Walk-in Tub Features

Jacuzzi brings their high-quality standards and innovative ideas to the walk-in tub market. You can expect each Jacuzzi Walk in Tub to feature tight sealing doors that don't leak as well as generously sized seating to accommodate most users. 

Their tubs are made of acrylic with a fiberglass backing, which is what most would expect from a Jacuzzi made product. While they may not be as aesthetically pleasing as some of their counterparts, they make up for it in quality and functionality.

The Jacuzzi Walk-In Tub offers a limited lifetime warranty to the original purchaser of any Jacuzzi branded bathtub and accessories purchased with the bath. Labor is covered for 1-2 years depending on the model and features. Additional warranty information is provided on their website. 

Jacuzzi loses a half star rating in this category for only providing a 1-2 year labor warranty. 

Limited Lifetime Warranty

Warranty Specifics are not available online, please contact a Jacuzzi Walk-in Tub Dealer to find out more information about the warranty terms and conditions.

Jacuzzi® Walk-in Tub Pricing

According to our third party research, there are four different models of Jacuzzi Walk-In Tubs. The cost of a Jacuzzi walk-in tub ranges from $6,000 - $14,000 depending on model and type.  

The cost of installation is included for a Jacuzzi Walk-In Tub, installation pricing is not included for Finestra models. Installation difficulty and other factors may affect the overall cost of installation for these models.

Jacuzzi receives a 5 star rating in this category for the transparency of pricing available online, as opposed to other walk-in tub companies.

  • Includes Complete Installation *Only on Certain Models
  • Turn-Key Installation Available
  • Financing May Be Available
  • Up to $1,500 Off

Overall Rating

Customer Service

Jacuzzi® Walk-In Tub provides customer service via telephone and email. Contact customer service toll free at 1-800-288-4002, or send them an email by using the form on their website.

Jacuzzi® Walk-in Tub Reviews

A BBB Report for Jacuzzi Walk-in Tubs is unavailable at this time. However, independent consumer reviews were evaluated to determine complaints or problems with the walk-in tubs.

Some of the most common complaints associated with the Jacuzzi Walk-In Tub are price related, and some customers were not a fan of how long it takes to fill up the tub. There were some issues reported during the installation process, but it appears these issues have been resolved.

The Jacuzzi Walk-In Tub has excellent ratings on Google, Consumers Advocate, Consumer Affairs, and other review sites on the internet. 


Compared to other walk in tub companies that we've researched, the Jacuzzi® Walk in Tub (Turn-Key Model) was one of the more expensive tubs. We were happy to see though, that the price of installation was included in the total bid of the walk-in tub since it is not included in the total bid of the Finestra model. 

Trademark Use and Disclaimer: It is important to note that Jacuzzi® is a registered trademark of Jacuzzi® Brands. All trademarks remain property of their respective holders, and are used only to directly describe the products being reviewed. Their use in no way indicates any relationship between and the holders of said trademarks.

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