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Safe Step Walk-in Tub Reviews

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Safe Step Walk-In Tub is one of America’s leading providers in walk in tubs. Safe Step Walk-In Tubs are built in the Tennessee and go through a rigorous 14-point quality control inspection to ensure it meets industry-leading standards. What we like most about Safe Step Walk-In Tubs is the quality of their products, and outstanding customer service. The Safe Step Walk-In Tub Co. provides everything from the in-home quote to hauling away your old shower or tub. Customers do not need to worry about hiring additional contractors, plumbers, or electricians since this is included in Safe Step Walk-In Tub Co.’s services. A deposit may be required to begin your project.

Company Overview

  • Top Quality Safety Features

  • Professional Full-Service Installation

  • Lifetime Warranty

  • Recognized and Accredited Company

  • Lowest Price Guarantee


  • Up-Front Deposit May Be Required

  • No Walk-in Showrooms

  • No Online Pricing Information


  • Anti-Scald Technology

  • Anti-Slip Tub Floor & Seat

  • Auto-Gravity Purge Jets

  • Bacteria & Mold Resistant Sanitary Gel Coat

  • Built-In & Wall Mount Safety Bars

  • Ultra-Low Step-In

  • Quick Release Drain

  • Safe Water Ozone Cleaning System

  • Wider Door

  • Aluminum Frame

  • Easy to Clean Composite Surface

  • Heated Seat and Back

  • Hand-Held Shower Wand

  • Inward-Opening Right or Left-Handed Door

Safe Step Walk-in Tub Features

Safe Step Walk-In Tub has top quality safety features including an anti-slip floor and seat, built-in grab bars, mold-resistant sanitary gel coat, top-of-the-line sanitization ozone purification system, overflow drain, auto-gravity purge jets, anti-scald technology, easy to clean composite surface, quick release drain, low step-in, and aluminum frame. The convenience features include a heated seat and back, hand-held shower wand, inward-opening right or left-handed door, and embroidered towel.

Safe Step Walk-In Tubs are ideal for anyone with mobility issues. Although the size and shape of the tub vary, many of their walk-in tubs have the same standard features and can be customized to accommodate the customer’s needs. Additionally, Safe Step Walk-In Tub offers a variety of optional accessories to add to the comfort, safety, and convenience with your bathing experience. These features include a Hydrotherapy Massage System, MicroSoothe Air Therapy System, Lower Back & Seat Heating System, Chormotherapy/Light Therapy System, Aromatherapy, and Personal Hygiene Therapy.

Safe Step Walk-In Tub Co.’s lifetime warranty includes the tub, any manufacturing defects, door seal, faucets, water pumps, heaters, blowers, parts, and labor. There is a 2-year warranty on caulking. Some restrictions may apply, you may contact a service representative for more information at 1-800-989-5101.

Unmatched Lifetime Warranty*

  • Lifetime Warranty on the tub, including any manufacturing defects
  • Lifetime Warranty on the door seal
  • Lifetime Warranty on the faucets
  • Lifetime Warranty on water pumps, heaters & blowers
  • Lifetime Warranty on parts and labor

*2 Year Warranty on Caulking - **Lifetime Warranty on Parts and Labor Effective 4/1/17 - *Some Restrictions may apply, please contact a service representative for more information

Safe Step Walk-in Tub Pricing

Safe Step Walk-In Tubs are a unique investment. The price of a Safe Step Walk-In Tub includes the cost of the tub, bathroom modifications, electrical, plumbing, and installation. These variables make each project unique and therefore, Safe Step offers free in-home consultations, custom pricing for each customer, and a financing plan with approved credit. Safe Step Walk-In Tub Co. also offers a Helping Hands Rebate of up to $1,500 to help offset the lack of coverage provided by Medicare and Medicaid, and military discounts. Safe Step Walk-In Tub comes with the lowest price guarantee.

According to consumer submissions, pricing including installation may range from $10,000 to $16,000. Each installation is individually priced and may vary based on difficulty of installation or other factors.

  • Includes Complete Installation
  • Free In-Home Consultation
  • Financing Plans Available
  • Rebates Available

Low Price Guarantee

Overall Rating

Customer Service

Safe Step Walk-In Tub Co. provides customer service via telephone, email, and live chat on their website. For sales, please call (888) 855-1575. For service, please call (800) 989-5101. Chat with a live service representative or send an email directly from their website. 

Safe Step Walk-in Tub Reviews

According to Safe Step Walk-In Tub Co.’s website their overall client rating is 4.93 out of 5 with 725 customer reviews. Customers have reported being pleased with the company’s professionalism, installation service, and quality of products. 

Safe Step Walk-In Tub has an A+ rating with The Better Business Bureau (BBB) with a 4.5 out of 5-star rating, and average of 64 customer reviews. Safe Step has earned the highest rating by responding to customer questions and complaints since 2009. The majority of complaints filed with the BBB were regarding problems with products or services that have been resolved by Safe Step Walk-In Tub Co.

One of the most common complaints customers have is the seat being too low. However, Safe Step Walk-In Tub Co. responded to all complaints and has offered to resolve these issues. Other common complaints involve leaking after installation, but these issues are covered through their lifetime warranty. 

Some complaints were related to miscommunications in pricing. Customers felt like the list of various models and feature options were confusing. Some customers had issues with refunds and deposits. Safe Step Walk-In Tub Co. has responded to these complaints, and resolved these issues. The Safe Step Walk-In Tub has excellent ratings on Google, Consumers Advocate, and other review sites on the internet. However, we are not able to verify the credibility of other review sites, therefore, those customer ratings and reviews were not considered in our research.

BBB Rating


Customer Reviews are not used in the calculation of BBB Rating


Accredited Since: 4/30/2009

Years in Business: 11

Customer Reviews

Average of 72 Customer Reviews

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Contact Info

Street Address:402 BNA Dr #350

City, State:Nashville, TN

Zip Code:37217

Sales: (800) 650-5444 

Support: (800) 989-5101


The Safe Step Walk-In Tub is American owned and operated, and all of their walk-in tubs are Made in Tennessee. As one of America's leading providers in walk in tubs, these units offer superior safety, therapeutic amenities and quality craftsmanship. Designed to meet your unique needs, these tubs are engineered to fit in the space you have available to save you both time and money. This company demonstrates their pride in delivering the highest quality products and unmatched customer service with what they call the "Safe Step Difference". Not only is it super easy to talk to someone if a problem arises, but Safe Step has dealers throughout the country to make sure you get your problem resolved as quickly as possible.

Trademark Use and Disclaimer: It is important to note that Safe Step® is a registered trademark of Safe Step® Walk in Tub. All trademarks remain property of their respective holders, and are used only to directly describe the products being reviewed. Their use in no way indicates any relationship between and the holders of said trademarks.

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